Monday, May 30, 2016

Crash vs Accident - can language change drivers' mindset?

Suppose scientists had initially called “global warming” “global heating”; health insurers had called “managed care” “restricted care”; historians called the “holocaust”, “ murder”, or the European Union called Syrian and Pakistanis denied access into Europe,” refugees” instead of “migrants”?
“Splitting hairs” ? “Word-smithing?”    Not so much.

To some degree, we all see these words above as meaning different things.  This sensitivity to language is due to our language competence (no matter what language).  We also have the ability to consciously and subconsciously make choices about the words we use. Linguists call this “communicative competence”.

Communicative competence is so hardwired in us that the 4 year old can protest  that he didn’t “steal” his big sister’s iPad, he was just “borrowing” it.

Crash vs Accident   car
So what to make of transportation experts and advocates wanting to change how we all talk about that too-often-occurring event of a car hiting another car, an object, a person or animal? Instead of calling it an “accident” they want us to call it a “crash”.
In my hometown, NYC, Vision Zero Action Plan launched in 2014, is aimed at reducing pedestrian fatalities. The city “must no longer regard traffic crashes as mere ‘accidents”. Many states are similar new language initiatives.
And as pointed out by Irwin Dawid in the Blog Planetizen, a pedestrian advocates group in NYC  is urging people to take a pledge 
I will not call traffic crashes "accidents." I will educate others about why "crash" is a better word.

A  Live Linguistic Experiment  midieval
For linguists like me, this is one of those live experiments we can track and use in class to teach about how people and language work.
Think of it - powerful entities, policy makers and the media resources behind them, are turning to language, in fact one simple word, and hoping it will do some heavy lifting. They’re hoping that using the word “crash” will help change the mental frame many have that crashes are inevitable, like hurricanes, or bad hair days.
I’m not going to fall into the semantic pothole of trying to tease out the differences between unintentional events, happenstance, mishaps and the like. I’ll leave that to philosophers.
But from a linguists point of view there are at least 5 characteristics of people and language that are in play in this crash/accident issue:
  1. Words and phrases are powerful drivers of our perceptions and feelings about things. Words cause us to create a mental image. Think of what you see in your mind’s eye when you hear the sentence. The prisoner was locked in a cell.  The prisoner was locked in a tomb.
  1. Words also tap into pre-existing mental frames we have. You can think of a mental frame like a short script – a quick way for the brain to chunk and store information. So you may have a script for “cell” that says “confined space, loss of freedom, punishment.” And for “tomb” your mental frame might be, “death”, “hidden space” or something like “forever lost.” Importantly these frames can be influenced.
  1. New words and terms routinely and rapidly enter the culture and they influence how we think about a phenomenon – the evidence is legion: right-to-lifeY2K, managed carecyberbullyingtext me, marriage equalityanchor babies (Donald Trump’s term for babies born to illegal aliens). With consistent exposure to specific words and images in new contexts this language will enter our usage and modify our thinking over time.
  1. Language is often opaque to us – we hear it, use it, without really noticing it. (Exceptions, for instance, are when we hear something said incorrectly, or when something is said poetically or particularly memorably). But when the way we refer to something does change in ways that are more in line with our beliefs or needs we feel good and will use them more readily. An example, up until about 10 years ago the medical field didn’t use the term “error” publicly to refer to its actions. When research into the number of errors was studied and revealed, the term entered the formal lexicon. Patients and health consumers felt vindicated – doctors and health systems can and do make errors.
  1. Language is a very personal possession. One of our most personal. We don’t take kindly to others telling us how to speak. Note how two people in couples’ therapy can find it very hard to change how they talk to each other, even with a lot of coaching. We have to really want to change how we say something. So the subtler more adaptive approach – having officials consistently using “crash” may work better with larger percentage of the American population than dictating the change.

What's likely to be more effective in changing our mindset about driving.  
1. The slow and steady language change approach -officials, insurers, public health and safety people just start using “crash” consistently?
2. Or the "social marketing" approach - more direct promoting of the term "crash" and urging people to use it (like the  "crashnotaccident "group in NYC that urges people to sign and pledge.
I guess I’m trying to think back to a health or safety campaign where we focused specifically on the word, the language.

Can you think of one?

Some Handy References
Communicative competence -
Hymes, D.H. (1972). "On communicative competence". In Pride, J.B.; Holmes, J. Sociolinguistics: selected readings. Harmondsworth: Penguin.
Linguistic competence - 
Chomsky, Noam. (1965). Aspects of the Theory of Syntax. Cambridge, MA: MIT Press.
Hymes, Dell. 1971. Competence and performance in linguistic theory. Language acquisition: Models and methods (1971)
Mental Frames - 
Lakoff, George 1987. Women, Fire, and Dangerous Things: What Categories Reveal About the Mind. University of Chicago Press.

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